Community hotline

The BIP operates a 24 hour toll-free community complaints and enquiries telephone hotline.

Community Hotline: 1800 025 138

For complaints, enquiries and feedback please contact us. Please leave us a message or select the option to speak to an operator from the Emergency Response Service.

You may also contact us directly through this website.

Helping us to help you

We take all complaints and enquiries seriously and we will respond to you as soon as we possibly can. In order that we can resolve your concern or answer your question, please leave us a detailed message or request a call back from us. Typically the information we need to investigate a complaint or concern and be able to respond appropriately, includes:

  • Time and date of observation(s)
  • Clear description of observation
  • Your location
  • Your contact details (we will not pass on your details to any other organisation without your permission)